DTX Handyman Services is hiring a Virtual Assistant to handle inbound and outbound phone calls, manage scheduling and dispatching, and support day-to-day administrative operations for our growing home services company in Dallas-Fort Worth.

Essential Duties & Responsibilities:

Phone Support & Customer Communication:

  • Answer inbound customer calls promptly and professionally
  • Make outbound calls for appointment confirmations, follow-ups, and customer check-ins
  • Respond to voicemails, text messages, and email inquiries in a timely manner
  • Qualify leads by gathering project details, location, and urgency level
  • Provide customers with accurate information about services, pricing, and availability
  • Handle customer complaints or concerns with empathy and escalate to management when needed

Scheduling & Dispatching:

  • Schedule and dispatch technicians using Housecall Pro, Jobber, or similar field service management software
  • Coordinate daily technician schedules to maximize efficiency and minimize drive time
  • Reschedule or reassign jobs as needed based on technician availability, weather, or customer requests
  • Monitor job status in real time and communicate updates to customers and technicians
  • Ensure all job details (scope, materials, special instructions) are accurately entered into the scheduling system

Administrative Tasks:

  • Create and send estimates, invoices, and follow-up communications through Housecall Pro or Jobber
  • Maintain accurate customer records, job histories, and contact information in the CRM
  • Process payments and follow up on outstanding invoices
  • Order materials and coordinate supply pickups when required
  • Prepare daily and weekly reports on job volume, revenue, and technician performance
  • Manage online reviews by requesting feedback and responding to Google, Yelp, and Facebook reviews

Lead Management & Follow-Up:

  • Track and follow up on open estimates to convert leads into booked jobs
  • Maintain a pipeline of pending estimates and ensure timely follow-up
  • Update lead status in the CRM and report conversion metrics to management

Qualifications & Requirements:

Required Experience:

  • Minimum 1–2 years of experience in a virtual assistant, dispatcher, or administrative role within the home services industry (handyman, HVAC, plumbing, electrical, cleaning, landscaping, or similar)
  • Hands-on experience with Housecall Pro and/or Jobber is required
  • Familiarity with other field service management and dispatching platforms (ServiceTitan, FieldEdge, Workiz, Service Fusion, or similar) is a strong plus

Technical Skills:

  • Proficient in Housecall Pro and/or Jobber for scheduling, dispatching, invoicing, and customer management
  • Comfortable with Google Workspace (Gmail, Calendar, Sheets, Docs) or Microsoft Office
  • Experience with CRM tools and lead tracking systems
  • Ability to quickly learn new software platforms and internal workflows
  • Basic understanding of home repair services and terminology

Communication & Soft Skills:

  • Excellent phone etiquette and verbal communication skills
  • Strong written communication for emails, texts, and customer-facing messages
  • Professional, friendly, and empathetic demeanor with customers
  • Ability to multitask and manage competing priorities in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Self-motivated and able to work independently with minimal supervision
  • Problem-solving mindset with the ability to think on your feet

Technical Requirements:

  • Reliable high-speed internet connection
  • Quiet, professional home office environment for phone calls
  • Own computer with webcam and headset
  • Availability during business hours (Monday–Saturday, 8:00 AM–9:00 PM CST)

Performance Metrics:

  • Answer or return all calls and messages within 15 minutes during business hours
  • Maintain a high customer satisfaction rating based on post-service feedback
  • Achieve target lead-to-booking conversion rate
  • Keep scheduling conflicts and missed appointments to a minimum
  • Ensure accurate data entry with minimal error rate across all platforms
  • Provide daily end-of-day summary reports to management

Compensation & Benefits:

  • Competitive hourly wage based on experience
  • Flexible remote work schedule
  • Performance-based bonuses and incentives
  • Paid training on company systems and workflows
  • Opportunity for growth into operations management roles
  • Steady, year-round work with a growing company

How to Apply

Ready to join the DTX Handyman Services team? Email your resume and a brief description of your experience to:

Email Your Resume

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